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Frequently Asked Questions

Please read our FAQ before sending us a message.

How much is shipping?

For locations outside of the Greater Sydney area we will provide a cost for delivery after completing your order. To find out prior please send an enquiry with your location details to .

What are the minimum photo resolution requirements?

Pixel-based artwork should be in CMYK at 1:1 scale at 300DPI or in excess of 5mb for a high-resolution finish.

Having the correct aspect ratio is the most important element in selecting an image. If the image you have selected is square, but the product you have selected is rectangle, we may not be able to make the image fit. The image may need to be cropped to ensure the correct aspect ratio.

Can I take my printed photo to your office?

Yes, this can be organised by contacting us at .

What payment methods are accepted?

We accept all major credit cards and Paypal.

How long does the process take once ordered?

From order to manufacture to delivery please allow up to 10 working days. Once we have received payment in our accounts we will begin the manufacture. Our aim is to provide all products within 7 working days of the order, however, as some transactions can take longer to process this can vary. 

Can I use it for outdoors?

Yes, our products can be used outdoors. Please be advised that if you purchase a product with the lighting framework then you will need to remove the portrait from the frame before using it outside.

Are you using real glass or plastic/acrylic?

All of our products are manufactured with 100% glass, they are also treated and tempered in order to provide longevity. We can also print on acrylic or plastic if requested, please email for further information and pricing.